1. Who we are
Vyndo (“we”, “us”, “our”) provides a premium live TV streaming service for customers in the United States, Canada and the United Kingdom. You can reach us any time at support@getvyndo.co or on WhatsApp.
2. Information we collect
We only collect what we need to set up and support your subscription:
- Contact details you give us, such as your email address and WhatsApp number, used to deliver login credentials and provide support.
- Order information, such as the plan you chose and the date of purchase.
- Payment confirmationfrom our payment processors. We never see or store your full card number — payments are handled by the processor.
- Basic technical data, such as your device type and approximate region, used to help with setup and to keep the service secure.
3. How we use your information
- To create, activate and manage your subscription.
- To send activation details, setup guides and important service notices.
- To provide customer support over email and WhatsApp.
- To detect, prevent and address fraud or abuse of the service.
- To comply with our legal obligations.
4. Analytics and cookies
Our website uses privacy-respecting analytics (Google Analytics) to understand how visitors use the site so we can improve it. These tools may set cookies or similar identifiers. You can block cookies in your browser settings without affecting your subscription.
5. Sharing your information
We do not sell your personal information. We share data only with the service providers that help us operate — for example payment processors and messaging platforms — and only to the extent needed to deliver the service, or where required by law.
6. Data retention
We keep your information only for as long as your subscription is active and for a reasonable period afterwards to meet legal, accounting and support needs. You can ask us to delete your data at any time.
7. Your rights
Depending on where you live, you may have the right to access, correct, export or delete the personal information we hold about you, and to object to certain processing. To exercise any of these rights, contact us at support@getvyndo.co.
8. Security
We use appropriate technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to limit access to it.
9. Changes to this policy
We may update this policy from time to time. When we do, we will revise the “last updated” date above. Significant changes will be communicated where appropriate.
10. Contact us
Questions about this policy or your data? Email support@getvyndo.coor message us on WhatsApp and we’ll help.